Privacy Policy

Effective Date: September 2026

Company: Marshall Systems Inc. (“we,” “us,” “our”)

At Marshall Systems Inc., we are committed to protecting the privacy, confidentiality, and security of the personal and business information collected through our website and during the delivery of our security consulting, integration, and subcontracting services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with British Columbia’s Personal Information Protection Act (PIPA) and applicable Canadian privacy legislation.

1. Information We Collect

We collect information that is necessary to respond to inquiries, provide system designs, deliver integration services, and manage business relationships.

  • Information Provided Directly by You:When you fill out a contact form, request a site assessment, or communicate with us via phone or email, we may collect personal and business contact details including:
    • Full name
    • Business or company name
    • Email address and phone number
    • Site/project location details
    • Specific project requirements, security scope, or service requests
  • Automated Website Usage Data:Like most corporate websites, our web server automatically logs standard technical information when you visit, including:
    • Internet Protocol (IP) address
    • Browser type and operating system
    • Pages visited and time spent on site
    • Referring website addresses or search terms

2. How We Use Your Information

We collect and use your information solely for legitimate business purposes, including:

  • Responding to service inquiries, consultation requests, and project quote submissions.
  • Designing, planning, and executing security, access control, video surveillance, and network integration projects.
  • Managing ongoing client support, service records, and warranty obligations.
  • Processing business-to-business (B2B) subcontracting partnerships with security dealers and integrators.
  • Maintaining, optimizing, and securing our website performance.

3. Dealer Subcontracting & Client Confidentiality

Marshall Systems Inc. frequently operates as a white-label subcontractor for established security dealers and integrators. We treat all dealer-provided project data, end-user client lists, site drawings, and facility specifications as strictly confidential proprietary information. We do not use, share, or contact dealer end-user clients for any purpose outside the authorized scope of work.

4. Disclosure of Information

We do not sell, trade, rent, or lease your personal or business information to third parties or marketing agencies.

We may disclose your information only under the following limited circumstances:

  • Third-Party Service Providers: To trusted software, hosting, or administrative service providers who assist in operating our website and business activities, bound by strict confidentiality obligations.
  • Legal Requirements: When required or authorized by provincial or federal law, court order, search warrant, or regulatory requirement in accordance with BC PIPA.

5. Safeguards & Data Security

We implement appropriate physical, organizational, and technological security measures to protect personal and site information against loss, theft, unauthorized access, disclosure, copying, or modification.

These safeguards include secure network infrastructure, encrypted digital communications, restricted access control to administrative systems, and clean physical data storage practices.

6. Retention of Information

We retain personal and project information only for as long as necessary to fulfill the purposes for which it was collected, or as required to meet legal, accounting, and provincial regulatory obligations. When information is no longer required, it is securely destroyed or anonymized.

7. Your Rights & Access

Under BC PIPA, you have the right to:

  • Request access to the personal information we hold about you.
  • Request corrections to any inaccurate or incomplete personal information.
  • Withdraw your consent to the collection, use, or disclosure of your personal information (subject to legal or contractual restrictions).

8. Cookies & Website Analytics

Our website may use standard cookies or analytical tools to improve user experience and analyze site traffic. You can adjust your browser settings to decline or clear cookies at any time; however, some features of the website may function less effectively as a result.

9. Contact Information & Privacy Officer

If you have questions, concerns, or requests regarding this Privacy Policy or how Marshall Systems Inc. handles your information, please contact our Privacy Officer:

Marshall Systems Inc.

Attn: Privacy Officer (William Marshall)

Location: Pitt Meadows, British Columbia, Canada

Email: info@marshallsystems.ca

Phone: 604-446-5367

10. Updates to This Policy

We reserve the right to modify this Privacy Policy at any time. Any updates will be posted directly to this page with an updated “Effective Date.”